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Requesting Sender IDs
Sender IDs are Alphanumeric names that help your customers know messages are from you. It must always bear the name of the company or a brand that is easily recognized by customers.
The sender ID usually appears on top of the SMS. Without a Sender ID, you may not be able to send an SMS. Here is how to request a Sender ID.
How to request a Sender ID
- Visit app.nalosolutions.com
- Login with your username and password
- On the dashboard navigate to SMS >> Sender IDs
- An input box will appear, type in the preferred Sender ID you want, and click request to save.
- Validations will be done and approved in a few hours.
Tips for selecting a Sender ID
- You can have up to 11 characters for a Sender ID.
- Digits/ numbers are accepted between 1-5. More than 5 digits are not accepted
- You can request for Alpha-numeric sender Id, but the numbers should not be more than 5 characters
- White-spaces count as a character
- Special characters such as the @ sign are not allowed. Allowed special characters are fullstop(.), apostrophe(‘), hyphen(-) and underscore(_)
- You cannot request for only numeric Sender ID’s
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